Handyman Matters Named One of America's Best Customer Service companies by Newsweek.
Handyman Matters has been recognized as the top Brand in the Home Referral Services and Home Repairs category as part of Newsweek's inaugural list of America's Best Companies for Customer Service for 2019. The independent study used data from a survey of more than 20,000 US customers and focused solely on Customer Service.
In collaboration with Statista, Newsweek sanctioned the independent study that was based on several criteria, such as usage of the service and whether a customer would recommend the brand. Respondents were also asked to provide feedback on communication received from the brand, technical competence, the range of services offered and their customer focus, amongst others.
"This recognition is validation that our objective to Redefine Home Improvement is gaining the traction it so well deserves!" echoed Chris Bue, CEO of Handyman Matters. "With enhancements like "On My Way" Text Notifications and the ability to Book Online 24/7, we will continue to meet and exceed our customer needs."
Committed to helping you love your home, Handyman Matters' locally owned and operated locations provide professional and multi-skilled craftsmen, trained to handle a homeowners' to-do list in addition to larger, more critical projects like a bathroom refresh or remodel. The unique offering best suited for most customers is the Half Day or Full Day Package.
Franchise owner, Paul Hammer, based in Columbus OH stated, "This is so awesome. We have worked hard the past few years working on the customer experience, not only while our Craftsman is in the home, but right when we answer the phone. Newsweek's study validates those efforts and shows me our customers truly appreciate how we help them love their home."
Handyman Matters guarantees their work and offers a "like it's our home" Promise. Check out why Handyman Matters is different here.