We Did It!
Recently, Newsweek announced that the Handyman Matters National Franchise System had been selected as one of America’s Best Companies for Customer Service by Newsweek Magazine in 2019. Specifcally, Handyman Matters is the #1 Brand in the Handyman Referral Service and Home Repair category.
Why did we as a system earn this prestigious distinction? Let’s keep in mind that this Award represents the efforts of ALL the Handyman Matters Franchise Locations, located all over the United States. Customer Satisfaction is very important to each individually owned location in the Country. Handyman Matters is consistently rated one of America's Best Companies for Customer Service.
We focus on our customers. We know you have choices among companies, and we know that your home is extremely important to you. For this reason, we only recruit the very best Craftsmen in our local area. We conduct full background checks an every one. We will not jeopardize our Customer’s safety or the value of their home. We ensure that we consistently treat you as an individual, and attempt to exceed the Customer's expectations at every point of the Customer Experience. Our Local reviews reflect this focus on quality.
Second, we possess a TEAM of employees who embrace our culture of values & ethics and the desire to do the right thing at all times. We all believe in our mantra of helping you love your home, and this is demonstrated by our Guarantee and our "Like it's our Home Promise". Simply put, We Are Different!
Third, our goal is to earn your Trust and become your Home Ally. This cannot be achieved by focusing only on making repairs or updating a bathroom. The process also involves your experience with Handyman Matters from the moment you contact us to the moment our Craftsman leaves your home after completing a job. Throughout that time, we ensure that we communicate with you consistently and effectively. We even send "On My Way" Text Notifcations so that you know when our Craftsmen are on their way to your residence. We treat every Customer the same, whether we are completing a small job or a full Kitchen or Bath Remodel. We love our Customers! Oftentimes it’s the small things that really count!
Rest assured that we do not take earning the Newsweek award lightly. We continually strive to improve the Customer Experience that we provide our customers day-in and day-out. Thank you for choosing Handyman Matters and for helping us to earn the distinction as one of America's Best Companies for Customer Service. See the results here.
BETTER BUSINESS BUREAU RECOGNIZES HANDYMAN MATTERS NORTH HOUSTON WITH WINNER OF DISTINCTION AWARDHANDYMAN MATTERS NORTH HOUSTON received the Winner of Distinction
at the greater Houston Metropolitan Area Better Business Bureau Awards for Excellence
luncheon held Wednesday, May 9, 2018.
The BBB Awards for Excellence recognizes businesses and non-profits for their
achievements and commitment to overall excellence and quality in the workplace.
Proceeds from the event help fund the BBB Education Foundation which educates
consumers about scams and fraudulent business practices in the Greater Houston area.
When asked what it means to Handyman Matters North Houston to receive this
recognition, Bob Mabry, President, stated that “We are committed to providing
consistent quality service to our customers, and working with respect and consideration
in completing their projects. That level of professionalism sets us apart, and develops
lasting relationships. As with every day of our 14 years in business, we continue to
dedicate our time and resources to improving the quality of life in our community, one
family, one business, one property at a time. It is, therefore, quite an honor and quite
humbling, to have been recognized for the fifth year in a row by receiving the Award of
Excellence for our continuing efforts. We share this Award with our entire team of
dedicated professionals; for without them, there would be no Handyman Matters North
Houston or this Award for Excellence.”