Handyman Matters named one of America's Best Customer Service Companies By Newsweek
Recently, Newsweek announced that we’d been selected as one of America’s Best Companies for Customer Service by Newsweek in 2019. Specifically, Handyman Matters is the #1 Brand in the Handyman Referral Service and Home Repair category.
Why did we earn this prestigious distinction? While we believe there are a myriad of reasons, the following three stand-out:
Handyman Matters rated one of America’s Best Companies for Customer Service
First, we focus on our customers. We know you have choices among companies, and we know that your home is extremely important to you. For this reason, we developed and implemented a Customer Experience Program we call Service Path. We designed this program to ensure that we consistently treat you as an individual, and exceed your expectations at every point of the Customer Journey.
Second, we possess a TEAM of employees who embrace our culture of values & ethics and the desire to do the right thing at all times. We all believe in our mantra of helping you love your home, and this is demonstrated by our Guarantee and our “Like it’s our Home Promise”. Simply put, We Are Different!
Third, our goal is to earn your Trust and become your Home Ally. This cannot be achieved by focusing only on making repairs or updating a bathroom. The process also involves your experience with Handyman Matters from the moment you contact us to the moment our Craftsman leaves your home after completing a job. Throughout that time, we ensure that we communicate with you consistently and effectively. We even send “On My Way” Text Notifications so that you know when our Craftsmen are on their way to your residence. Oftentimes it’s the small things that really count!
Rest assured that we do not take earning the Newsweek award lightly. We continually strive to improve the Customer Experience that we provide our customers day-in and day-out.
Thank you for choosing Handyman Matters and for helping us to earn the distinction as one of America’s Best Companies for Customer Service. See the results here.
Meet Ron Willis of Handyman Matters Clear Lake
Today we’d like to introduce you to Ron Willis.
Ron is the local owner of the Handyman Matters Franchise covering Houston and surrounding suburbs. Ron has worked for Fortune 500 companies as an Operations Manager for the last 25 years. He received a BBA from the University of Houston while concentrating on Operations Management. Ron developed a strong continuous improvement mindset working with successful companies, and has transferred this knowledge and experience to his own company. This experience has helped him change customer service for the handyman industry
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
It has been a struggle for us the first three years, even though we are a franchise. There are no scripts on how to run a successful business and we definitely made some bad decisions. However, the difference with our company is that we have a continuous improvement mindset. We see process failures as an opportunity and we constantly work to learn from our mistakes and to improve our business. We have just entered our 4th year as a business and I’m confident that we are on the right track.
Alright – so let’s talk business. Tell us about Handyman Matters Clear Lake – what should we know?
Our vision in Handyman Matters is simple:
• We offer repair, remodeling, and maintenance programs for homes and businesses.
• We are a trustworthy, reliable and skilled handyman service that solves problems.
• We are the company that our customers call when no one else will help them.
• We communicate well and will answer the phone when our customers call.
• We show up on time (not time blocks) and offer friendly and professional services.
• We guarantee/warranty our work and we clean up after the job is completed.
Any shoutouts? Who else deserves credit in this story – who has played a meaningful role?
I rely on a small support group. Fortunately, I have a very supportive spouse and she is my sounding board for big business decision.
Handyman Matters provides regional support. We are welcome to utilize as much or as little support as needed. I’m not a fool. My regional support (Mr. Frank Foti) has 30+ years of experience as a small business owner and I rely on him often. I consider him a friend and reliable business resource. My best friend from H.S. is a CFO and provides financial support and guidance.
My next steps are to join a local group of small business owners so we can share experiences and work together to strengthen and grow our businesses.
I am planning to join a local chamber of commerce this year. I tried my local BNI chapter and this was not a good fit for me.
- Address: 1851 Gulf Freeway S.
Suite #31 League City TX 77573
- Website: https://www.handymanmatters.com/
- Phone: 832-534-4255
- Email: firstname.lastname@example.org
- Facebook: https://www.facebook.com/HandymanMattersClearLake/