Handyman Matters Named One of America’s Best Customer Service Companies by Newsweek for Second Consecutive Year
Franchise recognized again in the Handyman Referral Service and Home Repairs category. Attributes recognition to commitment to the customer experience and becoming the home ally.
Lakewood, Colorado – Handyman Matters has once again been recognized as a top brand as part of Newsweek's list of America's Best Companies for Customer Service for 2020. Similar to last year, an independent study used data from a survey of more than 20,000 US customers and focused solely on customer service.
"This recognition is continued validation of our Service Path process and a true focus on the customer experience." said Chris Bue, CEO of Handyman Matters. "Our owners continue to exceed the customer’s expectation and it shows with this recognition two years in a row."
Handyman Matters, recently acquired by Ace Hardware, provides background checked, multi-skilled craftsmen, whom can handle a homeowner’s to-do list. The half day package continues to be the most sought-after service from customers, allowing a craftsman to get numerous items or tasks done around the home completed in four hours. Visit www.HandymanMatters.com for a full list of services and packages.
Kim Hobden, General Manager of the North Metro Denver location stated, "I’m so proud of our team and how hard they have worked for this accomplishment for the second year in a row. It was an honor to be recognized last year, and we’re delighted to be recognized once again as it shows the commitment we are making to our customers.”
Handyman Matters guarantees their work and offers a “like it’s our home” promise. Check out why Handyman Matters is different here: https://www.youtube.com/watch?v=2DIKDccSp7o
About Handyman Matters
Founded in 1998 and recently acquired by Ace Hardware, Handyman Matters is a national franchise organization that offers home and commercial maintenance, improvement and remodeling services. For more information visit www.HandymanMatters.com.
About Ace Hardware
Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.
Ace Hardware Announces Acquisition of Handyman Matters Franchise
Hardware Cooperative Expands into the Do-it-for-me Market with New Ace Handyman Services
OAK BROOK, Ill., Sept. 6,2019-Ace Hardware Corporation, the world’s largest retailer-owned hardware cooperative,announced today it has completed the acquisition of Handyman Matters, a franchisor of home repair, maintenance, and improvement services based in Denver, Colorado. Handyman Matters will become Ace Handyman Services and operate as a new stand-alone, subsidiary of Ace Hardware Corporation.
Handyman Matters is a franchise organization comprised of locally owned and operated and company-owned locations that offer professional and multi-skilled craftsmen and women, trained to handle a homeowners’ to-do list in addition to larger projects. On-site services to consumers and small businesses include carpentry, plumbing, electrical, drywall, painting, flooring and much more. The franchisor currently has 57 franchisees who collectively employ approximately 250 handymen and women in 121 territories across 23 states.
“The introduction of Ace Handyman Services provides a platform from which Ace can further deliver on our helpful promise to consumers while expanding our presence in the growing do-it-for-me segment,” said John Venhuizen, President and CEO of Ace Hardware Corporation. “This acquisition combines a proven home repair and maintenance franchise system with Ace’s trusted brand and renowned helpful service. Providing increased support to existing franchisees while aggressively recruiting more is part of a compelling evolution in our plan for strategic growth and our retailers’ continued success.”
Andy Bell, the founder and CEO of Handyman Matters will continue to lead the day-to-day business operations for Ace Handyman Services from its headquarters in Denver. Integration and re-branding initiatives are currently underway with a target completion in the first quarter of 2020.
“We are thrilled to be a part of the Ace family. In addition to supporting locally owned and operated businesses, Ace and Handyman Matters also share a commitment to quality and outstanding service,” said Andy Bell, founder and CEO of Handyman Matters. “As part of the new Ace Handyman Services, our franchisees have a tremendous opportunity to grow their businesses in collaboration with Ace and its trusted retailers.
”For information about investment opportunities with Ace Hardware visit www.myace.com and for information about investment opportunities with Ace Handyman Services visit www.handymanmattersfranchising.com.
About Handyman Matters
Founded in 1998 and recently celebrated 20 years in business, Handyman Matters is a national franchise organization that offers home and commercial maintenance, improvement and remodeling services.
About Ace Hardware
Ace Hardware is the largest retailer-owned hardware cooperative in the world with more than 5,200 locally owned and operated hardware stores in approximately 70 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit www.acehardware.com or newsroom.acehardware.com
Fall is right around the corner and September is the month to get ready for the Winter!
It’s time to prepare your home and these helpful maintenance tips can get you started.
1. Clean your gutters
2. Organize and declutter your garage
3. Caulk around the exterior of your home
4. Repair or replace deck boards and railings
5. Repair fence slats, posts and gates
6. Shut down and winterize your swamp cooler
7. Change your furnace filter
8. Check and service all smoke/fire alarms
Instead of working around your home on the last few weekends of nice weather, call or book on-line and reserve your Half Day or Full Day Package now!
Maintaining Your Wood Deck
Maintaining your wood deck may also require repairing or replacing loose or broken boards that can make your deck unsafe to walk on. Surface boards as well as joists can rot, so inspect the deck at least once a year for signs of rot. Even a pressure-treated or preserved-wood deck can suffer loose screws or boards. It's best to hire a professional to replace any boards that are twisting, lifting or rotted.
To replace rotted or broken boards, remove the screws and use the damaged board as a template to cut a new board of the same material. Once you remove the rotted board, check the joists underneath to be sure they are free of rot.
Contact Handyman Matters if you see any signs of rot, as this is a bigger job and will require repairing or replacing the joists. If the rot is localized to a specific area of the joist, a "sister" board can be attached to the joist to support the surface boards instead of replacing the entire joist. A professional handyman will be able to determine if this is the best course of repair. To replace the old board with a new one, drill pilot holes into the board where it should attach to the joists, then screw in the new board to the joists.
You can book your Handyman today and have a professional do the work! Check out our Outdoor Tune-Up Package!
10 Home Maintenance Tips For Spring
After a long winter, spring’s sunshine and warm winds are a breath of fresh air. All that sunshine spotlights your leaf-filled gutters, cracked sidewalks and dead plants in last years flower beds. Following is a checklist and target areas to check around your home and prepare your To-Do-List.
- Examine Roof Shingles
- Look at your exterior trim for damage and rotted wood
- Check your gutters for leaves, debris, leaking and proper attachment
- Examine the exterior of your chimney
- Check outside faucets
- Check your deck for rotting floor boards, handrails and steps
- Inspect your siding for damage
- Check the caulking on exterior of home around windows and seams
Handyman Matters can help you with all these projects! Create your To-Do List, call us and we can schedule a time to come and complete these repairs for you. Booking is easy! Call or book online today!
“We rise by lifting others…”
Pictured: Dan, Jerry, Matt, Mark, Ricky, Sean, Kim, Mark, Warren, Kipp, Neil, Kat
A special THANK YOU to Alanna, Dana and Kate for holding down the office!
Handyman Matters of Denver helped a family that just moved back home to Colorado. During the move the husband became ill bringing them to a single income situation with a young teenage daughter and a son in the service. The grandmother was just diagnosed with cancer. The family moved into their family home and discovered there was damage. Some friendly wood peckers punctured holes in their siding and took out the insulation to build their nests leaving holes up to 4 inches! Handyman Matters of Denver replaced siding and made repairs to the gable of their home, replaced the thermostat and repaired some leaky faucets and installed a new shower head! The family was so thankful but the true joy was paying it forward in our community! As a TEAM, we completed a 3-day job in half a day!
UPDATING YOUR KITCHEN AND BATHROOM WITH AN EYE TOWARD SAFETY
The costs of a kitchen or a bathroom remodel can range from small to large. Naturally, your primary focus is going to be on having an attractive room that’s a source of pride and pleasure for you and your family, but Handyman Matters Centennial wants you to keep
this in mind at the same time: Beauty—at the expense of safety—is too a high price to pay.
Flooring – Tumbles and falls in kitchens and bathrooms account for a majority of injuries sustained in all areas of the house. Flooring should have enough texture to grip your feet. A variety of attractive, slip-resistant tiles, woods and other options are readily available when you are contemplating changing out your floors.
Lighting – As you consider the various lighting options available to you, strive for a balance between what looks great and what is most practical for the tasks at hand. In the kitchen, where a lot of preparations require using knives, gripping pans and transferring hot items, maximum lighting is essential. Options to consider include motion-sensor lights or switches that can be operated with a simple nudge.
Clearance Space– Take into consideration the extraneous items that may have been creating obstructions and blocking the flow of traffic—bathroom scales, pet dishes, step stools, chairs, etc. Remodeling is the perfect time to incorporate ways to get these items out of high-traffic areas. Pullout shelving and recessed spaces are a couple of good options for eliminating some of these obstacles.
Other things to consider– Shallower sinks make it easier to rinse dishes as well as fruits and vegetables. Single-lever faucets reduce the risk of scalding with hot water. A side-opening oven door enables you to insert and remove items without leaning over a standard lowered door when the surface is hot.
A remodel is the ideal time to consider adjusting cabinets to make them more accessible and to create additional counter space where the appliances are more conveniently reached.
Homeowners in Littleton, Lakewood, Parker, Castle Rock, Centennial, Morrison, Belmar, Chatfield, Littleton or anywhere in the Southwest Denver Metro area, if you’re contemplating a kitchen or bathroom redo, give one of our friendly associates in our Centennial Handyman Matters office a call. We’re happy to listen to your plans and to help you realize your dream of the perfect kitchen, bathroom… or both!
Handyman Matters of Denver South & West Suburbs is proud to announce they are now under new ownership. The new Owner and General Manager have been operating the North Denver office for over five years, bringing a wealth of experience and passion for the customer. This experience will bring about an improved focus on our customer service, our ability to dispatch craftsman promptly and ensure we exceed our customer expectations. We strive to help our customers love their homes!
We are so proud for the South & West Suburbs team and are happy to announce a majority of the staff continues to serve our customers under the new ownership to provide the same great service that has been delivered to thousands of customers in Centennial, Highlands Ranch, Littleton, Englewood, Lone Tree, Parker, Castle Rock and all of the Southern Metro area over the past 15 years!
The new owner, Mark Douglass, has been serving the Denver Metro area with Handyman Matters since 1998, and is one of the co-founders. Joining him in leading the team is General Manager Kim Hobden whom has been with Handyman Matters for five years. Kim is one of the most passionate members of the team.
Staff staying on board are Dana Kadel (Team Coordinator), Rudy Henschel, Jr. (Master Craftsman) and Jerry Andersen. (Craftsman)Rudy has been with Handyman Matters for over five years and has over 35 years of experience in construction trades, ranging from ceramic tile, carpentry, drywall, light plumbing, remodeling doors, windows and is Wedi certified for bathroom installations. With the transition, he was promoted to Master Craftsman.
Jerry has been working for Handyman Matters for two years. His primary skill set is in the area of carpentry. Jerry's past experience includes over 10 years of experience installing cabinets, framing, and carpentry. He has a broad knowledge of all the trades, including drywall, tile, plumbing, and more.
Dana Kadel is an integral part of the Handyman Matters team. She is responsible for customer service and the scheduling process. Dana is a fantastic communicator and works diligently to schedule your projects at a convenient time. She answers the phone with a smile and is ready to help at all times! Our current Team Coordinator Alanna, will be working alongside Dana providing you with the best customer service.
We currently have a team of ten Craftsmen and growing!
To celebrate our new ownership, we are offering all Handyman Matters customers $50 OFF your next job, scheduled before 05/31/18. You can feel confident about working with us as our craftsman are skilled, trained and background checked before beginning any work. We offer a “Like it’s Our Home” Promise and a Craftsmanship Guarantee, so you can feel comfortable and safe having us in your home.
Please call today or complete the “Get an Estimate” form on this website to get your home improvement projects scheduled today!
Handyman Matters’ DIRECT PURCHASE PROGRAM
Handyman Matters is taking the lead AGAIN, in Home Improvement, Repair, and Upgrade products!
With our new “Direct Purchase Program”, we can now provide you with full Factory Warranty* on the Products that are purchased direct by Handyman Matters* and installed by us!
Helping you love your home again.
You can have the peace of mind of dealing directly, with your Personal Craftsman, and featuring our One Year Warranty on labor, that now, will be combined with the full Manufacturer’s Warranty*. Why go to a “Big Box Retail Store”?
In March, we are featuring another great supplier, CLOSET ORGANIZERS! We will come to your home, consult with you on your needs, and make all the necessary measurements. When you select the style and options, we will have everything compiled in a few hours. You will then receive a proposal with all items pictured and priced. Once we place the prepaid order, it can be SHIPPED in LESS than 24 Hours! (Placed before 2:00 PM EST).
All Pre-Purchased items will be shipped directly to your home. (There is NO FREIGHT charge!) It will arrive at your location in a few days. Then we schedule an appointment to perform the work, and you’re set – that’s all there is to it! It could not be easier!
Give us a call, and we’ll help you to truly love your home again. It’s as easy as clicking on the “Book Online” Link, located at the Top Right–Hand Corner of this page, or by calling us today at 303-727-9600. We look forward to hearing from you! Because a GREAT Handyman Matters!
News & Events - February 2018
The Annual Convention for ALL the Handyman Matters Franchises takes place this week in Denver. This corresponds with the 20th anniversary for the Handyman Matters Franchises. We are all very excited about the new Vendors that are introduced to the Handyman Matters network. We are able to provide the latest in products and 21st century solutions to you, our valued customers. We will be able to transform your home into the best it can be.
We are also very excited about the roll out of the new Web Scheduling software. This will enable Handyman Matters, to service you, our valued clients, quicker with a greater level of efficiency. Having new direct purchase vendors, will also allow us to provide the best products available. We will help you truly love your home again.
Also this week, Handyman Matters South and West suburbs will be able to network in person, with other locations, from different parts of the country and see what works for them, and to be able to provide more and better ways to transform your home, and serve you better.
Give us a call, and we’ll help you to truly love your home. It’s as easy as clicking on the “Book Online” or “Get an Estimate” Links, located at the Top Right–Hand Corner of this page, or call us today at 303-732-5783. We look forward to hearing from you! Because a GREAT Handyman Matters!