Handyman Matters Named One of America’s Best Customer Service Companies by Newsweek

Handyman Matters has been recognized as the top Brand in the Home Referral Services and Home Repairs category as part of Newsweek’s inaugural list of America’s Best Companies for Customer Service. We attribute this honor and recognition to the laser focus our owners have placed on Customer Experience & becoming the Home Ally.

Handyman Matters rated one of America's Best Companies for Customer Service
Handyman Matters rated one of America’s Best Companies for Customer Service

In collaboration with Statista, Newsweek sanctioned the independent study that was based on several criteria used to measure the customer service experience.

  • The five evaluation criteria were:
    • Quality of communication
    • Technical competence
    • Range of services offered
    • Customer focus
    • Accessibility

The results were published in the 11/30/18 issue of Newsweek and can be seen here. The independent study used data from a vast sample of more than 20,000 US customers and a total of 132,954 customer evaluations collected.

Owner and founder, Andy Bell stated, “What an honor! We cannot be more thrilled for the recognition our Owners earned by being ranked first in our category. It’s so gratifying to see the efforts our Owners’ focus on our customers day in and day out rewarded by those they are serving.”

“This recognition is validation that our objective to Redefine Home Improvement is gaining the traction it so well deserves!” echoed Chris Bue, CEO of Handyman Matters. “With enhancements like “On My Way” Text Notifications and the ability to Book Online 24/7, we will continue to meet and exceed our customer needs.”

Committed to helping you love your home, we are locally owned and independently operated locations which provide professional and multi-skilled Craftsmen trained to handle a homeowners’ to-do list in addition to larger, more critical projects like a bathroom refresh or remodel. At the end of the day, “We Do It All!”

Handyman Matters guarantees our work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different here:  https://www.youtube.com/watch?v=2DIKDccSp7o

KEEPING YOUR HOME SAFE THIS HOLIDAY SEASON

While the December holidays evoke a spirit of peace on Earth and goodwill toward all, not everyone embraces that philosophy, so just to be sure, it makes sense to take a few extra steps to keep your home and your loved ones safe this upcoming season.

We’ve become pretty well-schooled in the idea of having packages delivered to our offices if no one is going to be home, or having a neighbor bring in any parcels that are left unattended on our porches or by our front doors.  You don’t want items stolen any time of the year, but particularly when these are intended to be gifts.  However, your precaution shouldn’t stop there.

Most folks like to display their Christmas tree in front of a living room window where they can be enjoyed not just by family members, but by neighbors and folks passing in front of your home.  But if you’ve also placed gifts under the tree, this inadvertently creates an invitation to burglars.  Better to either keep the gifts hidden elsewhere or move your tree to a spot away from windows or other places with a view.

If you will be traveling during the holidays, it’s best to notify a trusted neighbor or engage a reputable housesitter to keep an eye on your property while you are away.  Arrange to have someone shovel your walks if it snows in your absence, and rather than discontinuing your mail or newspaper delivery, which can be a signal that no one will be at home, have someone collect these and keep them safe for you until your return.  Put a few lights on a timer, or better yet, have a friend or neighbor come over to leave on different lights on different nights so that a “pattern” isn’t readily obvious to anyone who might be checking out your place.

In this age of oversharing of information on social media, keep your travel plans offline.  Don’t post that you’ll be out of town, or where you are going, or for how long.

One of the best deterrents, of course, is to install a home security system that triggers alarms and that can alert you to any suspicious activity taking place, no matter where you may be when it occurs.  Some of these systems are easily installed with a minimum of fuss; others—hardwired security, for instance—can present more of a challenge, and may require the assistance of a professional service such as Handyman Matters who have Craftsmen well-versed in such installations.

There’s a lot of things going on this time of year that require our attention; worrying about the security of our home shouldn’t have to be one of them.

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BACKSPLASH:  A DECORATIVE AND PRACTICAL ADDITION TO YOUR KITCHEN

Adding a backsplash to your kitchen is both an economical and functional way to upgrade your kitchen.  It’s a remodel that can be done with a minimum of fuss, time and expenditure of money.  Not only will it give the room an attractive facelift, it makes one of the more challenging areas of your kitchen easier to clean.

Wallpaper and paint tend to absorb odors from cooking and can easily stain from both grease spatters and other liquids hitting them.  A tile backsplash removes all of these challenges.  Additionally, tile can cover small gaps when countertops don’t sit flush against walls.

Kitchen Backsplash - Handyman Matters Collection
Kitchen Backsplash – Handyman Matters Collection

Installing a backsplash is a simple task that’s relatively easy for even a “beginner handyman” to undertake.  The first step is to select the tile material you want to use.  For the budget-minded, your best choices are ceramic or porcelain.  Somewhat pricier options are glass, marble or granite.

You’ll want to begin by deciding the height you’d like to incorporate into your design, and the total area you want to cover.  Make certain the surface is thoroughly cleaned before applying mortar or mastic adhesive.  Most tiles will come with a set of manufacturer’s instructions, enabling you to follow a simple and direct series of guidelines that will result in a professional-looking finished job.

However, if you are considering a more complicated installation, something that involves tiles with more intricate designs and patterns or ones that will require the use of a tile saw, or if perhaps it’s just simply a job you don’t have the time or the inclination to undertake yourself, it’s far better to spend the additional money to ensure that the backsplash installation done efficiently, precisely, and correct the first time.

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GIVING THAT SMALL ROOM A BIGGER LOOK

The longer you live in a home, the more possessions you acquire, say nothing of how your family itself may have grown through the years.  Whether you live in a small place, to begin with, or a larger one that somehow seems “more full” than it did once upon a time, there are ways to open up those cramped rooms. These options do not require actually having to expand the walls, and many can be accomplished without spending a fortune in the process.

Dark flooring, walls, and paneling can give a room a cozy appearance that feels great on a chilly winter’s evening but creates a claustrophobic atmosphere the rest of the time.  Consider taking advantage of our Accent Wall package by adding a decorative accent wall using reclaimed wood, similar to the one shown in the image below, or painting one wall in a cooling shade of blue or green, or simply changing out curtains, fabrics, and a piece or two of furnishing for ones with lighter tones.

Reclaimed Wood Accent Wall
Reclaimed Wood Accent Wall

Mirrors are an excellent way to create a comfortable illusion of added space, particularly if your room’s configuration allows for mirrors that can face each other from opposite walls.  In tiny kitchens, reflective surfaces such as stainless steel appliances serve the same purpose.

Too many decorative elements “shrink” a room, as well.  As an experiment, remove a third of the knick-knacks that occupy shelf and table space to see how much of a difference their absence makes, and whether you can—or you want to—live with the difference.  Inspect your furnishings, as well.  Is there a chair that remains unoccupied most of the time, or an end table or lamp that don’t really need to be there?  Or you can always trade these out for taller, narrowing furnishings which tend to give the illusion of added volume.

If the budget allows, there are other options.  Could small paneled windows be traded out for a larger single pane which will bring more light into the space?  How about installing a bay window to add square footage to a room?  Could shelving be narrowed or recessed without taking space away from adjoining areas?  Can you “go more vertical,” installing double-height cabinetry, which allows for more display areas without sacrificing already-limited space?

These are some of the more straightforward options for “expanding” a room.  Your local Handyman Matters office can assist you with any of these types of alterations. Or, if you have bigger ideas in mind for enlarging your living space (like, combining two smaller rooms into a larger one) they are happy—and qualified—to help you with those options, as well.

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ENJOY YOUR JULY FOURTH FESTIVITIES (AND THE REST OF YOUR SUMMER) WITH SAFETY IN MIND

Summer is here, at last, with all of its enjoyable warm-weather activities: picnics, hiking, fishing, gardening, swimming, boating, bar-b-ques, and, of course, celebrating the anniversary of our nation’s independence on July 4th.  And, unfortunately, it’s a fact of nature that all of these are accompanied by a certain amount of risk.  Handyman Matters is here to help you have a safe and wonderful time this summer.  Here are a few tips to keep in mind to reduce the risk of spending any time being treated for injuries from easily avoidable accidents.

PROTECT YOURSELF – Stay hydrated and use sunscreen!  This seems pretty obvious, but it’s ridiculously easy to step outdoors for what you think will be just a few minutes, only to wind up distracted by some task that will have you boiling underneath the sun’s harsh rays without even realizing it.  Both sunburn and dehydration sneak up on you, so don’t give them a chance.

KNOW YOUR LIMITATIONS – With the advent of spring and the return of green grass and flowers comes the temptation to spruce up things around your home and yard.  Maybe you’re eyeing a landscaping project, taking down storm windows, cleaning gutters, sanding and re-staining patio furniture, washing all the second-story windows, or something else.  Whether it’s a large project or small, don’t jump in until you’ve fully considered the amount of time you can dedicate to it, as well as your personal skill level.  Don’t compromise the project—or your safety—by biting off more than you can chew.  You’ll wind up frustrated (or worse, yet—with a frustrated spouse!) and a home improvement project only halfway done by autumn, and looking nowhere near the way you pictured it in your head!

BE SAFE, BE SAFE, AND BE SAFE – Don’t mount a rickety ladder to wash windows, clean gutters or to check the condition of your roof.  Don’t undertake any of these or any other outdoor activities when a thunder and lightning storm beckons.  Make sure you alert someone before attempting any task that involves working with power tools or takes you up into a tree or onto a ladder—the statistics on people lying injured while unaware family members are just steps, away are staggering.  Don’t be one of them!

Don’t prune trees or shrubbery anywhere near power lines.  Don’t dig on your property until you know precisely where any utility cables are buried.

BE CAREFUL AND CAUTIOUS IN YOUR CELEBRATING – The Fourth of July holiday comes with some uniquely potential hazards:  grilling, open flames, fireworks, and, in many instances, alcohol.  Adding to the mix are children and pets dashing around, a heightened recipe for disaster.  It’s important to exercise caution and to resist temptation.  Leave the fireworks to the experts.  Don’t leave grills, bar-b-cues or open flames unattended for even a few seconds.  If you are entertaining a small group of friends or family, be vigilant.  Have fun, and relax—just don’t relax too much—it’s the responsibility comes with being a good host.

Handyman Matters wants you to have a summer to remember—but for all the right reasons!  We stand ready to assist you with any summertime projects that can help you enjoy your house and yard to their fullest.  After all, we’re in this for the long haul—we want you to be a customer for life!

You can always reach us by calling 1(866)FIX-MY-HOME.

WAYS TO KEEP YOUR HOME COOLER DURING THE SUMMER MONTHS

Summer brings a lot of great things our way—more daylight, beautiful gardens, cool drinks and delicious fresh fruits and vegetables, trips to the local pool, among other things—and it also brings considerably warmer temperatures, particularly inside our homes.  Air conditioning is a blessing, but it’s also a significant energy- and money-grabber.

Here are a handful of other suggestions for cooling your house during those pleasant, but overly warm days.

Energy experts suggest you look for the ways to reduce solar gains—the natural heat your residence collects from the sun.  Conduct an inspection of your windows, particularly the south- and west-facing ones.  Consider putting up awnings or look into installing reflective window film.  The latter not only helps to cool your home in summer, it also blocks the ultraviolet rays that tend to fade fabrics and furniture.  Manufacturers like Indow Windows (www.indowwindows.com) make a window insert that blocks hot summer air as well as reducing exterior noise.

Maggie Finnerty-vintage-2-RGB

Planting trees and bushes to block the sun’s heat through windows is a good organic solution, but may require a considerable length of time for these to mature enough to become a solar blocker.  This is a step you might want to take in conjunction with quicker solutions.

Check to see if there are seals or cracks around windows and doorframes.  These permit warmer air to enter in the summer months as well as to escape in the winter months when you want to be retaining as much heat as possible, so fixing these with weatherstripping, grouting or other means addresses two problems in one.

Install efficient lighting that runs cooler.  Only 10 to 15% of the electricity that your incandescent lights consume produces light—the rest is turned into heat.

You can always open your (screened) windows during the summer months, but do so strategically. You may think that opening all of your windows will create a nice cross-draft, but that isn’t necessarily the case.  Instead, open only the windows on the shaded downstairs side of the house and the upstairs windows on the sunnier side, creating a breeze that will carry the cooler air throughout your home.

Avoid using heat-generating appliances as much as possible in the hotter hours of the day.  Do laundry and run the dishwasher in the early mornings or late evenings.  Do as much of your meal preparation as possible in the microwave, or grill outdoors.  Turn off lights when not in use and confine baths and showers to early morning hours.

Set your thermostat as high as comfortably possible in the summer.  The less difference there is between the inside and outdoor temperatures, the lower your overall cooling bill will be.  Lowering your thermostat while simultaneously running your air conditioning is an energy-burn that forces your air conditioner to work harder than it needs to.

Of course, installing a ceiling fan is a good way to get heavy warm air moving in a room.   Portable fans work, as well, but keep this in mind:  Neither of these actually changes the temperature of the air.  Fans cool people and pets, not rooms.  Leaving a fan running when you are somewhere else does nothing apart from boosting your energy bill.

Need assistance in implementing any of these steps?  Handyman Matters stands ready to assist you with any cost-saving or energy-saving measures you may want to take, as well as any other improvement or repair jobs you are considering having down around your home.

Potential Household Disasters that are Easy—and Too Expensive—to Ignore

For most of us, it seems as if there either isn’t enough time or enough money to tend to every little item that needs repairing around our home.  Moreover, it’s easy when you notice the small things—like the slow-running drain or toilet, the water trickling out around the base of faucets, cracks in stucco, chipped caulk around windows, small water stains—to say to yourself, “I’ll get around to those pretty soon.”  But it’s remarkable how quickly “pretty soon” turns into weeks or months, and suddenly you find yourself facing a much bigger problem than you’d ever anticipated.

So, painful as it may be to spend the money now, it’s likely to be a much bigger savings over what you might find yourself shelling out later when that small issue becomes a larger one.  Let’s take a look at the warning signs that precede potential disasters, focusing on those areas where problems commonly show up.

Clogged Gutter_small

GUTTERS – Is rain water or melting snow spilling over the sides of your gutters and pooling around the base of your home?  This is a double-edged problem.  The gutters are probably clogged with dead leaves and other debris.  Left uncleared, the material begins to mold and rot, causing damage to the gutters.  And the water pooling on the ground, can cause your home’s siding to rot, mildew, or, in a worse-case scenario, there might be extensive damage to the foundation.  Not only is a gutter-cleaning in order, you might also want to consider extending the downspout further away from your house.

LAUNDRY ROOM/FACILITIES – Are you finding it takes your dryer two cycles before heavier fabrics such as towels are thoroughly dried?  This may be the result of a clogged dryer vent.  It’s important to clean the lint tray after each use, and it’s worth considering replacing plastic or foil vents with aluminum ones.  The smaller expense now is well worth it if it cuts down on your energy bill or prevents a fire later.

BATHROOMS AND DRAINS – Some bathroom issues are easy to spot.  Water pooling around a faucet or around toilets is clearly an indication of a leak.  Some of these are easy and inexpensive to fix, if they require little more than re-caulking or tightening connections.  Others are trickier.  A slow draining sink is obviously a problem (and pouring heavy-duty drain declogger down them rarely fixes the problem; at best, it simply postpones it), but other drainage issues often come without warning and can be disastrous.  Depending on the age of your home’s pipes, it’s possible you face the challenge of tree roots growing in through them, causing clogs you don’t even know about until the day that water backs up and floods the bathroom and points beyond.  It’s well worth the expense to have a plumbing company annually snake out your drains; it’s much cheaper than replacing carpeting or wooden flooring later!

ROOF – Naturally we don’t find ourselves up on top of our houses that often.  The first indications that there may be a problem up there is when we discover ceiling stains or dripping water during rainstorms or snow melts.  If you look closely, you might detect bowing in the roof, dampness or staining on attic ceilings or cracks in the masonry around the fireplace.  Regular roof inspection is critical, paying particular attention to broken or missing shingles and checking the flashing around chimneys.  Roofs take a beating, no matter where in the country you live, and when your roof is in peril, so is everything beneath it.

FIREPLACES – Have you noticed that the glass doors on your fireplace get especially sooty after every use?  Is there a smoky odor even when you haven’t had a fire in a while?  Is the air around the hearth cooler than elsewhere in your home?  A faulty damper permits drafts and allows heat to escape.  Smoky smells indicate a build-up of creosote, which prevents proper venting.  Crumbling masonry may be a sign that moisture is permeating your chimney flashing.  Untreated, these situations can cause anything from carbon monoxide poisoning to water damage to a devastating fire in your home.

These are just a few of those things that start out as minor problems but can quickly escalate into full-blown disaster.  And while it can be painful to the bank account to spend the money, the dividends it pays off down the road are well worth the short-term costs.

Remember, too, it’s easy to schedule a visit from a qualified craftsman at your local Handyman Matters location to give your home a thorough inspection, looking for indications of small problems waiting to become big ones.  An ounce of prevention today is worth the proverbial cure somewhere down the road.

Handyman Matters offers industry-first Online Appointment Scheduling Platform via new Website

Consumers can now choose from available time slots and book 24/7!

Handyman Matters’ recently launched website features cutting-edge technology that allows consumers to book their own appointment times with a local office. Designed to increase the convenience of booking an appointment, consumers simply provide details on the project need, estimate the number of hours needed, choose from available times and submit. Handyman Matters offices receive this data live in their calendars and confirm. Check out the website at: www.HandymanMatters.com.

Owner and founder, Andy Bell stated, “Redefining Home Improvement has been our goal since we started nearly 20 years ago. Providing our customers an easy way to book a professional, multi-skilled craftsman for their home was a no-brainer! Our research showed that our customers were looking for a no-hassle and easy way to find a reputable and trustworthy company to work on their most valuable asset, their homes. We just made it even easier to book with us.”

Committed to helping you love your home, Handyman Matters’ locally owned and operated offices provide professional and multi-skilled craftsmen, trained to handle a homeowners’ to-do list or that larger, more critical project like a bathroom refresh or remodel. The unique offering that is the best option for most consumers is the Half Day Package or Full Day Package, which can easily be booked online. Simply, the consumer receives four or eight hours of professional craftsman time, to be used to get projects, touch-ups or that nagging to-do list completed.

Focused on exceeding customer expectations during the scheduling process as well as while on the job, Handyman Matters guarantees their work and offers a “like it’s our home” Promise. Check out why Handyman Matters is different: https://www.youtube.com/watch?v=2DIKDccSp7o

Booking Your Next Home Improvement Project Is Now Even Easier with HandymanMatters!

Screen Shot 2017-08-21 at 5.19.50 PMCalling a home repair company can be an intimidating experience.  You don’t know who is going to answer the phone (if anyone answers at all), or how friendly or knowledgeable the person you speak with is going to be.

Handyman Matters has always been dedicated to making the process as simple and painless as possible, and now with of our newly updated website, it’s even easier to contact us and to schedule the solution that works best for you.

When you go to www.handymanmatters.com, you have the option of entering your zip code, which will immediately take you to a page listing the location and phone number of the Handyman Matters office that services your neighborhood.

Once there, you can describe the details of the job you need completed in as much—or as little—detail as you like.  You can even schedule the specific appointment time that works best with your own timetable.  You’ll receive confirmation that your request was successfully submitted, and shortly thereafter you will be contacted by your local Handyman Matters office to finalize the appointment.  It’s like having someone holding your hand throughout the process, eliminating the uncertainty customer often experience when requesting assistance.

That’s just the surface of what the new website has to offer.  Check out our Services Page to see the size, scope and details of the jobs we can handle.  It’s conveniently divided by Room, by Area, or by Service, which itemizes the hundreds of different tasks our skilled Craftsmen perform every day.  You’re likely to discover things there that you didn’t even realize you’ve wanted to have repaired, upgraded or remodeled!

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Choosing an Outdoor Kitchen Design Worthy of Your Summer BBQ’s

There are certain sectors of the home that hold unprecedented potential for entertaining.

A billiards basement, the dining room, a large, open kitchen… It seems like that’s it, and then you step outdoors. For much of the year, a backyard is mostly defined by its taxing upkeep.  It can be hard to remember the glory days of summer, until spring arrives, and you find yourself spending more time outdoors.

With the right additions to your home, anyone can create an outdoor kitchen perfect for warm weather entertaining.  From affordable alterations, to entire upgrades, here are some outdoor kitchen designs for those summer BBQ’s.

Grills

The center of all outdoor kitchens is the grill. The grill that you choose will have the power to shape the rest of your outdoor kitchen design.

  • Charcoal Grill – If you’re willing to clean more and cook longer for the satisfaction of a smoky flavored meat, this grill is for you.
  • Gas Grill – For the less committed griller on the go, easy to use and clean, and fast.
  • Smoker – The crock pot of the back yard. These are for all day BBQ projects, and are ideal for the true foodies out there.
  • Wood Oven – Similar but different. This appliance is more expensive but perfect for the pizza enthusiast looking for a texture a typical grill cannot fully provide.

Seating

Envision a BBQ… where do you see your guests sitting?

Is there a standardized picnic table, or does your outdoor kitchen design cater toward something a little more built in?

Similar to their indoor counterparts, bar and bench seating can be a cozy way to border your outdoor kitchen with guests.

Counters & Bar

Ask yourself how much of the cooking process will take place outdoors.

  • Do you need extra counter space for prep work?
  • Do you want a spot for guests to relax and eat appetizers while you grill?

Counters also provide for a more traditional looking kitchen, building a grill into the rest of the kitchen set-up.

Appliances

The final amenities to your outdoor kitchen design.

  • TV – are you planning on watching the game outdoors? Installing a TV under an awning enables you to have the comfort of the living room, while grilling in the sun.
  • Heat Lamps – Nighttime BBQ’s can experience a drop in temperature. Or perhaps you’re looking to construct more of a year-round kitchen; heat lamps will allow you to grill in any weather.
  • Fire Pit – For the less traditional seating area in your outdoor kitchen there’s the fire pit. Roast marshmallows or have a controlled summer bonfire while eating your favorite grilled dinner.

Need Help?

Looking to create an outdoor getaway within your own home – Handyman Matters can help!

From deck installations, to constructing patios, counters, or cabinets, our craftsmen can work with you to plan the outdoor kitchen design of your dreams.

For a free project estimate just call 866-FIX-MY-HOME.