Recently, it was announced that we’d been selected as one of America’s Best Companies for Customer Service by Newsweek in 2019. Not only that, we are the #1 Brand in the Handyman Referral Service and Home Repair category.
You may be asking yourself, I wonder why Handyman Matters was chosen? While we believe there is a myriad of reasons, it really comes down to three:
First, we have a meaningful and authentic focus on our customers. We know you have a choice and we know your home is extremely important to you. Because of this, we developed and implemented a Customer Experience Program inside our company called Service Path. We designed this program to ensure that we consistently treat you as an individual and treat you beyond your expectations at every point of the Customer Journey.
Second, we possess a TEAM of employees that are aligned with our culture of values & ethics and share in the insatiable desire to do the right thing at all times. We all believe in our mantra of helping you love your home and is shown by our Guarantee and our “Like it’s our Home Promise”. Simply put, We Are Different!
Third, our goal is to earn your Trust and become your Home Ally. This cannot be accomplished by only focusing on making repairs or updating a bathroom. It also involves your experience with Handyman Matters from the moment you contact us to the moment our Craftsman is leaving your home after completing a job. Throughout that time, we ensure we communicate along the way and even send “On My Way” Text Notifications so you know when we are on our way. Sometimes it’s the small things that really count!
Rest assured that we do not take earning this distinction lightly. Additionally, rest assured that we are not done with continually improving the Customer Experience we will provide our customers day in and day out.
Thank you for choosing Handyman Matters and for helping us to earn the distinction as one of America’s Best Companies for Customer Service. See the results here.