History – Handyman Matters Pittsburgh North

The Handyman Matters Pittsburgh North location is owned by Mark hindman and Bob Kish.  Both Mark and Bob were born and raised in Pittsburgh.  Mark has extensive experience in the construction, general contracting, remodeling and property management fields, while Bob has spent his career in a corporate settingwith experience in finance, accounting and corporate and operations strategy.

Mark and Bob were considering numerous options for a joint business venture when they came across the Handyman Matters organization.  They were imoressed with the philosophy of the company, to fundamentally the image and the way the handyman, home improvement and home repair businesses are conducted by enacting ethical and honest business practices at the core of our operations.

We at Handyman Matters remain continuosly focused on being a leader in the industry and embrace their customers as “customers for life!”

History – Handyman Matters

In 1998, Handyman Matters was brought to life by Andy Bell, a refugee from the restaurant industry seeking balance in his life, the ability to help solve people’s home repair problems, and the desire to develop and run his own business. It was important to Andy that this business serve as a catalyst for change in the industry, that it served to restore public confidence in the industry, and that the employees of the business be treated with respect. Andy picked up the Denver, Colorado phone book and called over 300 people, asking about their experiences with repair services. “It just made sense to me to chat with people and find out what they liked and what they didn’t like,” Bell says.

What Andy learned from these conversations was what to avoid and what to provide in a handyman service – they told him how to run his business. Operating in the Denver market, Andy meticulously noted and created the system around the lessons he learned over the years. As a result, Handyman Matters has developed comprehensive operating manuals and training systems.

“We have not only developed a system, we have identified and isolated the proper pricing formulas which are necessary to survive in the handyman industry,” says Bell. “We have exclusive rights to a software package that converts all the everyday small transactions into an automated system – controlling many of the variables that can cause havoc within the business.”

Today, Handyman Matters has 122 franchisees in 33 states and 3 countries. Andy has taken the role of President while his wife, Colette, has transitioned into CEO. Together they have built a team of passionate experts working on enhancing the future for everyone in the system. The staff of Handyman Matters is focused on solid branding, marketing, P/R, development, training, and customer service.