Local native and owner, John Murray, along with Cheryl Maze, Operations Manager, manage the local Handyman Matters franchise that has served Oklahoma City and the Central Oklahoma Metropolitan Area since 2005.
“We’d like to invite you to try out our company’s services. We want to help you love your home. Getting the opportunity to help make our customers lives better by solving the problems needing to be fixed now or creating an improvement they want gives us great satisfaction. The same can be said about our service with our commercial customers. Their facilities are a big part of their customer experience offerings and we take great pride in our work to help maintain those facilities. A well maintained facility is an extension of our customers' brand and we understand its' importance."
We have a great team of people who are professional, talented, efficient and ethical. We take great pride in the people we hire. Four out of every twenty applicants is the average of whom we interview and of the four, we may hire one. We believe skills are just the starting point or a given when we hire. This industry is widely known for unreliable folks, scams and deception. The two major reasons - low barrier-to-entry costs and people always need help. How do you define a low barrier to entry? The simple answer is just this: the cost of a hammer or paint brush - and poof, a "handyman" is born. "Anyone can be a handyman" is heard all the time. We take exception to that and you should too!
To be considered for hire by us, let alone be allowed to enter private residences, the person needs first to be a multi-skilled - carpentry, tile setting, light electrical, light plumbling, etc. After we assess their skills, we have several interviews to understand and assess the person. Further, applicants must pass a background check. We run nationwide criminal and sex offender checks; also checks on their credit, driving records, worker's comp claims, as well as, drug screening tests - all of which, they must pass. It's rigorous and for a reason. Good reason.
We take care of our employees - currently there are three craftsmen on our staff that have a combined tenure with Handyman Matters OKC of nearly 30 years! Peter, with 11 years is our Lead Craftsman and helps manage our field team. Armando, originally from Michigan, has been with us for over 9 years and continues to be one of our customers' favorites. Mike has been with us nearly 9 years, originally a home builder from San Diego, CA, he is truely an artisan. All are masters of their craft and are genuinely, good people. They set the tone for the type of employees we want to work with and that come into your homes and businesses.
Our office staff fully supports their efforts in the field, helping to keep our customers and clients informed and up to date on their projects and remodels. “We feel it is very important to have a full-time office staff. Our customers are busy people and we respect their time. Staying in-touch and giving them the assurance that we're just a phone call away is the peace-of mind our customers deserve". Cheryl Maze, our Operations Manager, comes to us from the banking industry where she rose to become a Vice President and Branch Manager of one of the largest banks in the U.S. She brings knowledge of business process and customer service - Cheryl is all about operational excellence!
After all, we're a service-on-demand business. We understand what's important to you and how you want to live, maintain and keep your homes and businesses. We value your time and your space and we strive to be ready when you are - our goal is to staff just the right group of craftsmen, handymen, service technicians and support personnel to meet your needs and when it's convenient for you.
Thanks for choosing Handyman Matters of Oklahoma City!