Hello! We are writing to congratulate you on running the most efficient and pleasant fix-it-up service we have ever encountered. Your promises of accurate estimates, setting and keeping appointments, and guaranteed satisfaction were all kept. In no small part our satisfaction with your service was due to the quality of your staff. They were all knowledgeable and skilled. Two people in particular were outstanding: Tanya and Dusan. Tanya, always cheerful, handled every step with professional efficiency and good humor, often taking the initiative to deal with suppliers to make sure the work scheduled would be done. Dusan proved to be skilled in every aspect of the work we contracted. He met every obstacle with thoughtful and practical approaches to solving the problem. His work was meticulous in every way. We are extremely pleased with the quality of the work done, the reasonable cost, and the quality of your workforce.
Alan P., Chicago, IL
I found Handyman Matters, and Olga was awesome on the phone. I found a team that could not only help me with the lighting project, but could also do the closet project I'd been wanting to do at the same time–less hassle and mess for me!
Angel and Chris showed up on time, and in two days installed the can lights in the ceiling with no huge mess–a bonus for me since I was living thru the construction. They also were able to move all the jacked up electrical in the ceiling of my closet, giving me an extra 2 feet of much needed storage for off season shoes and boots–a miracle for a small city condo closet! Then they reframed out the closet, put up the trim, installed the new ceiling fan (without a light) and reused the existing switches for all the lighting. They were great, and I would highly recommend Handyman Matters!
Kevin K., Chicago, IL
I have used Handyman Matters for the last 3 and a half years, and having also used other services, always go back to Handyman Matters. I like their pricing, and find them very dedicated to doing a perfect job. I have had these gentlemen go far out of their way, to achieve perfection in my home. And no job is too small, or too large for Handyman Matters. Questions as to the hows and whys of the job at hand, is always an education for me. They are very forthcoming with sharing their knowledge [unlike most physicians and lawyers I've dealt with] and always treat my home, not as a mere worksite, but their home as well. Other handyman services use their trades people as overly pushy sales people.....which I dislike......and even charge more. Handyman Matters is as polite as they are fair and 200% professional. I am privileged to use them.
Jim W., Chicago, IL
Called for services and was able to schedule early the following morning – very convenient. They were very polite, very clean, went out of his way to make sure everything was above and beyond. This was my second time using the service after seeing their work at a neighbor and I would definitely refer Handyman Matters Chicago to friends.
Rhonda B., Chicago, IL
I needed a leaky valve on a gas pipe replaced. I called Handyman Matters in the morning and they were able to send someone out the same day. J ohn was very friendly and professional. The job was done quickly and accurately. I'll definitely be calling them again.
Jen, Chicago, IL
After our initial experiences with your organization we will certainly call upon you again for any future work. All of the people you sent on the job (eg John and Tom) were excellent: timely, efficient, courteous, professional. Dusan especially impressed us. When confronted with a change in plans or an unexpected problem he immediately came up with an approach which solved the problem, and then carried out the work beautifully. We are very happy with the results of all the projects so far completed, and look forward to completing the rest.
Alan P., Chicago, IL
I was most pleased with the level of professionalism and talent that Chris showed while providing service. It is worth my time to write to you to tell you that you have an excellent employee on your staff which I assume you value highly. Chris far exceeded my level of expectation. He work was efficient, excellent and very neat. I most enjoyed his pleasant and professional personality. After my comment to eventually install tile on my kitchen backsplash, he made the additional effort to offer some comments and advice on a suggestion to install under cabinet lighting. He also recommended a place to purchase tile for the backsplash at discount prices. This was most appreciative. I will recommend and use Handyman Matters in the future; however, I will specify Chris as the craftsman!
A valued customer,
Lee P., Chicago, IL
Now that the Thanksgiving is over and my guests have left, I can write to thank Chris and Rob for putting up my kitchen cabinet. They did a beautiful job, but most importantly, I feel safe again in my own kitchen after my old cabinet fell off the wall, hitting my daughter. I will not hesitate to call Chris again for anything I might need and I have already given your number to friends.
Susan G., Chicago, IL
I am an extremely satisfied customer. I submitted a service request online, was called back immediately, and scheduled an appointment with handyman two weeks later. Our craftsman, Mike, was right on time, very professional, and performed quality work. I would highly recommend Handyman Matters, and Mike specifically, to anyone else needing home improvement assistance.
Rich S., Chicago, IL
I just wanted to provide a bit of feedback on my experience with Handyman Matters. One of your handymen, Joe, came out this morning to do a number of jobs, from hanging pictures to looking at the HVAC, to unraveling a couple of strange electrical issues I've been having. I don't often write e-mails like this, but my experience with Handyman Matters, from setting the appointment through Joe's visit, was so terrific that I had to let you know. Hopefully this feedback will make its way up to Janet Asbury. She's running a fantastic operation. I was impressed by all correspondence as I set up the appointment, had fees and process explained to me, and received friendly reminder calls prior to my scheduled appointment. You can't beat the articulate, friendly, competent first impression that was made during my initial contact with the company. As for my handyman, Joe was amazing; he even pointed out (and fixed) a plumbing issue that I hadn't realized existed. He was in and out of here in a flash, despite troubleshooting several strange electrical issues, running out to buy a new breaker for me, and discovering that ComEd has been overcharging me for service for the last eight months. Joe's definitely a natural-born teacher as well. I learned more about HVAC and electrical today than I imagined I'd ever know. To my surprise, it turned out to be pretty interesting. I really appreciated the fact that Joe didn't just fix my issues, but explained why they had occurred, and how I could keep things working better in the future. I've already posted my extremely positive review to Yelp.com, the site on which I heard about Handyman Matters. Keep up the great work, I'll be calling the next time I have a problem, and I'll be recommending your service to everyone else in my condo association.
Kirsten R., Chicago, IL
Great job! We especially were appreciative of the frequent telephone followups of the staff. Probably the best handyman service we have used...
Frank S., Chicago, IL
Joe was the electrician sent out. Joe has to be one of the most professional, friendly, honest and skilled service professionals we've ever dealt with. Worked quickly and was very knowledgeable and thorough in diagnosing the panel noise. If Joe is the guy that Handyman Matters sends out, then you are in good hands! Julie and Catherine were the employees who scheduled the service calls and followed up to see how everything went. Both very friendly and courteous. Based on the three people we've personally dealt with from this company, I wouldn't hesitate contacting them again for other electrical (and handyman) work.
Handyman Matters Chicago, and Brian, in particular, were wonderful. He treated me with respect, explained what he was doing and why, and recognized and understood immediately the solutions to my problems. I felt blessed that he was here. He is an all-around good guy, and also very smart and talented.
Wynne C., Chicago, IL
Don was incredibly polite on the phone, arrived on time, and was one of the most competent and polite people I've ever hired to do work on my building. He was totally proficient, and really good at explaining what he was doing. He was so helpful-really took service to another level, and in the future I won't hesitate to call him whenever I need plumbing work in my building.
Hilary G., Chicago, IL
Outstanding! They were very prompt in responding to my request. The work was scheduled for the next day! I was amazed. Joe arrived right on time and installed the light fixtures which required a few tricks on his part because our house is very old.
Marianne V., Chicago, IL
The company spent two days at my house completing a variety of jobs. Don and then Joe were willing to do small jobs as well more complicated ones. They obviously have had lots of experience and knew their stuff. Both were professional yet friendly. Some of the things they fixed had not worked in years. It's good to know that that this company is available when I need them. Julie, Katherine, and Linda were helpful and considerate on the phone.
Kathleen C., Chicago, IL
Our experience from start to finish was very positive. We were able to set up an appointment within the week. The service person, Orlando, confirmed the appointment time the night before and actually arrived early for the appointment the next day. He was extremely courteous and helpful and did a great job. He told my husband to call him if he had any questions, which my husband did. Orlando returned my husband's call promptly and was very responsive. Our questions were answered and we are very happy with the work performed.
Richard M., Chicago, IL
Excellent – the handyman did a very good and thorough job. He communicated well, was clean, and kept the place tidy after his job.
Pradip P., Chicago, IL
These men totally exceeded my expectations for professionalism, knowledge about the projects they were working on and ability to get a lot of things done in a short amount of time without sacrificing quality. Both Jack and Juan were a pleasure to have in my home and the work they did was great. Their manager Ted, stopped by first thing in the morning and he too was just as friendly, knowledgeable and professional as Jack and Juan. I would absolutely call Handyman Matters again – in fact, I will, it won't take me long to think of more things we need done.
Sarah D., Chicago, IL
I submitted my request through the online form. I had a call first thing the next morning and work was scheduled for the next day. They arrived promptly at the scheduled time. Joe was incredibly personable and a fantastic communicator. Both craftsmen were able to provide me multiple options for an electrical issue in a way that made me feel educated and empowered to direct how work was to be completed. I've had others do electrical work and was skeptical about using a handyman service. They were better! They kept my house incredibly clean – even with having drywall dust created. I'd use them again in a heartbeat.
Elizabeth B., Chicago, IL
Hi Janet, We'd love to find out more about tankless water heaters – Steve and I just bought our first house (!) and will be in the market for a new water heater within the next few years – so please do send me a copy. Thanks again for all the great service that you and your staff have given us over the last year at our rental property. It's nice to know who to call! As I told Erin the other day, since we're not selling the four-flat on Sacramento, we'll sure be needing your help in the next few months... Enjoy your weekend!
Chris L. Chicago, IL.
I just wanted to let you know that Mark and John did a wonderful job for me. They were prompt, courteous and very conscientious. Due to the odd configuration of my main room, there are more than 20 corners that go in and out and I chose a very wide molding due to my tall ceilings, so it was a difficult task. However, they came up with a good solution for places where the molding could not go around the protrusions from the wall and the finished work looks great. They also took care of a few other odd jobs that have been on my to-do list for a long time and did a good job cleaning up. Thanks again!
Julie, Chicago, IL.
Aaron was here to install the shelving and it is great! I am so pleased, it didn't take long and he was very pleasant. THANKS!Thanks for doing this so quickly and professionally,
Sara L., Chicago, IL.
Ted, the craftsman, was early today, totally friendly, not at all condescending, explained everything he was doing and didn't mind my stupid questions... The billing was exactly what I expected — fair and reasonable. If a better experience.could have been possible, I'm not sure what it would have entailed. You're very lucky to have Ted on your team, and I look forward to working with Handyman Matters in the future.
Mike, Chicago, IL.
I am very happy with how everything turned out. Carmello was great, professional, creative, on time, etc. I did go onto Angies list and do an evaluation too. I expect that some time in the spring I may want help preparing my counter top for ceramic tile. I can lay the tile and the group, I will need help with the underlayment plywood, and if necessary removing the sink, etc. It is a tiny counter with about 18 sq. ft. so I don't think that will be too bad. I showed it to Carmello who I am sure could handle it.
Gwen H., Chicago IL.
Jim did a very good job for us. He's fast, efficient, and very neat. Thank you very much for sending him to work on our projects. The dining room looks fantastic!
Del H., Chicago IL.
If you need a handyman service to perform repairs, electrical work, plumbing, drywall, painting, etc., I would like to recommend Handyman Matters Chicago. Some of you may have read about Handyman Matters in the Wall Street Journal recently, which is how I learned about them. The Chicago franchise is owned by a woman (a bonus in my book), it is very well organized, all handymen are insured/bonded, the handyman who came to do my repairs was extremely conscientious and courteous and called the night before to confirm the time and nature of repairs, and the work he did was great. (As a single woman living alone, I also liked the fact that they do full criminal background checks on their employees, etc. which was a focus of the Wall Street Journal article). I thought the rates were very reasonable.
Julie K., Chicago, IL
Everything worked out perfectly with the craftsman you sent over. He did a great job with both the cabinet handles and the shelves. I'm now looking for two lights for my kitchen so once I find those, I'll give you a call because I will need help hanging them. Thanks again, it's nice to be able to call someone you know you can trust.
Suzi M., Chicago, IL
Thank you so much to Handyman Matters for helping get my place ready for my recent move. It is so convenient to have "one stop shop" for all of the jobs around the house. Janet is very accessible and takes on each project with the care and concern as if it were her own house. My only regret is that I didn't do all of this sooner! Thanks again to Janet and her team.
Sue M., Chicago, IL
Hi Janet – Ted came today to work on our tub. He's a very nice guy and really knowledgeable. He confirmed our appointment last night and showed up exactly on time. He did a great job!
I am a repeat customer of Handyman Matters and couldn't be happier. I have had Handyman Matters install shelves and hang blinds. Both projects were finished in well under two hours and the actual cost came in under the quote I received. As a single female, I felt secure knowing that all employees were bonded and had passed extensive background checks. I plan on using Handyman Matters for all my so called DIY projects.
Kristen B., Chicago, IL
I love there is a company you can call that is so helpful, prompt and professional! I had a few projects hanging over my head for awhile and almost couldn't believe it was as easy as picking up the phone to make one phone call. From changing out a light fixture to building shelves, I was so impressed with my Handyman Matters experience. I love telling my friends about the service as they are so thankful for recommendation. As a busy woman who is always having projects come up, I will definitely be using Handyman Matters again!
Elizabeth P., Chicago, IL
I have called Handyman Matters on several occasions and have never been disappointed. Unlike other repairmen I've used, great customer service is the focal point. The handyman was dressed in uniform, very polite and most importantly, knowledgeable. He offered great advice and kept me informed every step of the way. All of this at a price for less than I've paid in the past. No doubt they will get my call again.
Katie P., Chicago, IL
We had some home projects that we did not have time to complete in the midst of other home projects. We called Handyman Matters and they answered the call! They confirmed our appointment, arrived on time, completed the work conscientiously and well and left the work area clean. The owner, Janet, even showed up during one of our calls to check on the project and make sure we were satisfied. We were pleased with the completion of the project and that it was one less thing for us to do!
Claudia F., Chicago, IL