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Home > Our Story
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Our Story
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Humble Beginnings
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In 1998, Handyman Matters was brought to life by Andy Bell, a refugee from the restaurant industry
seeking balance in his life, the ability to help solve people's home repair problems, and the desire to develop and
run his own business. It was important to Andy that this business serve as a catalyst for change in
the industry, that it served to restore public confidence in the industry, and that the employees of the
business be treated with respect. Andy picked up the Denver, Colorado phone book and called over 300 people, asking about their experiences with
repair services. “It just made sense to me to chat with people and find out what they liked and what they didn’t
like,” Bell says. |
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What Andy learned from these conversations was what to avoid and what to provide in a handyman service – they
told him how to run his business. Operating in the Denver market, Andy meticulously noted and created the system
around the lessons he learned over the years. As a result, Handyman Matters has developed
comprehensive operating manuals and training systems.
“We have not only developed a system, we have identified and isolated the proper pricing formula’s which are
necessary to survive in the handyman industry”, says Bell. “We have exclusive rights to a software package that
converts all the everyday small transactions into an automated system – controlling many of the variables that can
cause havoc within the business.”
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Today, Handyman Matters has 94 franchisees in 38 states and 3 countries. Andy has taken the role of President
while his wife, Colette, has transitioned into CEO. Together they have built a team of passionate experts working
on enhancing the future for everyone in the system. The staff of Handyman Matters is focused on solid branding,
marketing, P/R, development, training, and customer service.
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What Matters?
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Because our customers keep our business
growing, we follow the following principles:
- Background
checks
- Dress
code for all craftsmen
- Respect
for property
- Craftsmen
never park in the customers driveway (fluid leaks avoided)
- Craftsmen
enter the property with clean shoes/boots
- Craftsmen
leave the property as clean, if not cleaner, than they entered
- Each craftsman calls the customer the evening prior to the job and verifies the
time of arrival
- Hours
of operation are 8:00 am to 5:00 pm, Monday through Friday
- Small
home repairs and projects
- Discounts
for senior citizens
- Strong
ties to community service
- Family
friendly
- Ideals
that include honesty, integrity, and respect
- A “can
do” attitude that leads our customers to say…
“I’d refer this company to
anyone, anytime.”
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Communication was very quick and professional. Work was quick, clean & done on time. I would DEFINITELY use them again.
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