The Humble History of Handyman Matters

From humble beginnings to industry leadership, Handyman Matters remains focused on its founding principles, embraces their customers as “customers for life,” and continually challenges itself to improve system-wide services and processes.

In 1998, Handyman Matters was brought to life by Andy Bell, a refugee from the restaurant industry seeking balance in his life, the ability to help solve people’s home repair problems, and the desire to develop and run his own business. It was important to Andy that this business serve as a catalyst for change in the industry, that it served to restore public confidence in the industry, and that the employees of the business be treated with respect. Andy picked up the Denver, Colorado phone book and called over 300 people, asking about their experiences with repair services. “It just made sense to me to chat with people and find out what they liked and what they didn’t like,” Bell says.

What Andy learned from these conversations was what to avoid and what to provide in a handyman service – they told him how to run his business. Operating in the Denver market, Andy meticulously noted and created the system around the lessons he learned over the years. As a result, Handyman Matters has developed comprehensive operating manuals and training systems.

“We have not only developed a system, we have identified and isolated the proper pricing formulas which are necessary to survive in the handyman industry,” says Bell. “We have exclusive rights to a software package that converts all the everyday small transactions into an automated system – controlling many of the variables that can cause havoc within the business.”

Today, Handyman Matters has 122 franchisees in 33 states and 3 countries. Together, Andy and his wife, Colette, have built a team of passionate experts working on enhancing the future for everyone in the system. The staff of Handyman Matters is focused on solid branding, marketing, public relations, development, training, and customer service.

What Matters at Handyman Matters?

Because our customers keep our business growing, we adhere to the following principles:

• Background checks
• Dress code for all craftsmen
• Respect for property
  • Craftsmen never park in the customer’s driveway (fluid leaks avoided)
  • Craftsmen enter the property with clean shoes/boots
  • Craftsmen leave the property as clean, if not cleaner, than they entered
• Each craftsman calls the customer the evening prior to the job and verifies the time of arrival
• Hours of operation are 8:00 am to 5:00 pm, Monday through Friday
• Small home repairs and projects
• Discounts for senior citizens
• Strong ties to community service
• Family friendly
• Ideals that include honesty, integrity, and respect
• A “can do” attitude that leads our customers to say…

“I’d refer this company to anyone, anytime.”